Associate / Sr. Associate- Ops - Customer Service Voice (Travel) null

Job Description

• Agents will be responsible to work within Expedia and third-party tools to process ticketing transactions and rescheduling customer reservations.
• These transactions may include but are not limited to a combination of the below:
• Expedia may change the composition of the transactional types based on business needs and will communicate any changes to the work mix as required.
• Agents are required to possess an attention to detail and knowledge of how to quickly and accurately process ticketing changes per Expedia and airline policies.
• Airline Ticket Reject Processing
• Ticket Exchange Processing
• Ticket Refunds
• Airline Initiated Schedule Changes (“ASC”)
• Airline Support

Qualifications

• Graduate / Undergraduate

Additional Information

• Travel and airline industry experience and savvy
• Ability to successfully gather and analyze information, and make recommendations for improvement.
• Ability to develop effective solutions to difficult problems or situations.
• Makes effective decisions within his/her authority.
• Investigates and takes action to meet Expedia’s and Expedia’s customers’ needs.
• With guidance learns quickly on the job. Picks up new skills and understands ideas when presented in a structured format. Learns effectively from experience.
• Responds effectively under stressful situations. Avoids counterproductive behaviors when confronted with frustrating problems or situations.
• Structures basic information accurately and draws informed conclusions.
• Is confident about his/her ability to contribute effectively.
• Takes responsibility for his/her actions, and is receptive to constructive criticism.