Preferably worked in an agency dealing with customer service/complaints.
Good spoken / Verbal & written communication skills. (Reading between the lines)
Team players with a disposition to learn.
Good grasping ability and Logical reasoning.
Customer centricity.
Adaptability and responsibility.
Roles and Responsibilities
He / She will also be responsible for:
Adhering to the Standard Operating Procedures specified for the process.
Meet the specified productivity and quality targets every month.
Having complete and updated product knowledge, and being well acquainted with the product. Maintaining the accuracy of the information given to customers.
Ability to understand core issues and reply back to the customer with a satisfactory opener and closure
Maintaining the accuracy of the information given to customers.
Ability to understand core issues and reply back to the customer with a satisfactory opener and closure
To work as per the compliance of the customer requirements.
To be a team player and achieve individual and team goals.
Hiring criteria
You should have or be completing the following to apply for this opportunity.