Urgent Opening For Tamil & Malayalam Voice Process @ Banking Domain null

Dear Aspirants,

Greetings from Teleperformance

We have a huge requirement for Inbound Voice Process for one of our Reputed Banking Client.

Job Description 

• Inbound voice process-Banking domain
• Rotational shifts, Rotational week off.
• 6 days a week
• Work location is Kukatpally (KPHB)

Call Center Representative Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

NOTE:- We need Immediate Joiners

Salary Package for Inbound 

• For Freshers : 15,000 CTC + Incentives + Shift allowance MAX (2000/-)
• For Experienced: up to 17,000 CTC + Incentives + Shift allowance Max (2000/-) ( Minimum 12 months experience is needed on papers ).
• Note: General shift will not be considered for shift allowance. No shift allowance paid while in training!

Qualification

• Graduation Not Required

Designation

• Customer Support Associate.

Venue :

Teleperformance,

NSL Centrum Mall, 2nd Floor, Lift Lobby-2, Plot No-1062 & 1063,

Phase 5, KPHB Colony, Opp road to Forum mall Lane,

Hyderabad 500072.

Regards

Team HR - 7416747661, 8985244455