GEVME is a culmination of nearly 10 years of experience in helping Event Organisers with their technology needs. Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference, Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few.
We are on the lookout for a Customer Success Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events.
You Should:
- Possess a can-do attitude who loves to interact with clients both face-to-face as well as online.
- You should have a general understanding of the online space, including Software-as-a-Service (SaaS)
- Love to read up on anything online, be it social media, technological trends or the latest marketing techniques
Responsibilities
Technical Issues Troubleshooting and Tracking - 35%
- Strengthen client relationships by being the go-to-person for client challenges relating to the platform
- Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status
Customer Onboarding - 30%
- Train and guide customers with the on-boarding process on GEVME
- Also, act as the "Voice of the Customer" by providing feedback to the development team on customer pain points
External - Internal Stakeholders Relationship Management - 15%
- Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
- Remain positive in challenging scenarios and inspire internal partners to do great work
Ad-hoc Project Coordination - 15%
- Assist Professional Service Team with ongoing customer deliverables if assigned
- Act as Coordinator for long-term DIY users for specific ad-hoc requirements
Knowledge Base & Product update - 5%
- Update the Support Portal with articles that will help with the client on-boarding process
- Post periodic best practices articles on the GEVME blog to help provide useful tips to our clients and users
Requirements
- Work Experience: 1-3 years
- Diploma/ Degree in IT or equivalent computer sciences
- Strong communication skills, who excel in managing clients face-to-face or online
- HTML / CSS / JS knowledge
- Highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
- Excellent interpersonal skills with a positive outlook
- Experience with any other event management tools is a big plus